Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, fill out a form, talk to us through our Site, email or any other method of communication, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
How we use collected information
The Devon Charcoal Company may collect and use Users personal information for the following purposes:
– To run and operate our Site
We may need your information to display content on the Site correctly.
– To improve our Site
We may use feedback you provide to improve our services.
– To run a survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
– To send periodic emails
We may use the email address to send User information and product updates. It may also be used to respond to their enquiries, questions, and/or other requests.
We do not store User credit card details.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. The data that we collect from you will be transferred to, and stored at, a destination inside of the European Economic Area (“EEA”). All information that you provide to use is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others.
If User decides to opt-in to our mailing list, they will receive emails that may include company news, product updates, related service information, etc.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites, which have a link to our Site, is subject to that website’s own terms and policies. Please check these policies before you submit any personal data to these websites.
Your acceptance of these terms
This document was last updated on 14 December 2017